I missed my hold's pickup window. What happens now?

If you miss your hold pickup window initially, you won't lose your place in line, and you'll have another opportunity to borrow the hold again.

Here's how hold pickups work:

  • The first pickup window opens. When a hold becomes available, you'll get a notification and have 72 hours (3 days) to act on it.
  • The first pickup window closes. If you miss the first pickup window:
    • You keep your place in line for the title.
    • The available copy of the title is passed to the next person in line.
    • Your hold is automatically suspended. This automatic suspension happens as a one-time courtesy.
  • When you're ready to borrow it, unsuspend the hold. Your hold will lapse if it's suspended for 365 days in a row.
  • The second pickup window opens. Once the hold is available again, you'll get another notification and have 72 hours (3 days) to act on it. If you miss the second pickup window, the hold lapses.

Tips:

  • Set up both Hold ready and Hold lapsing notifications to get two alerts for each hold.
  • When you unsuspend your hold, it may still be days or weeks until it's available. The wait depends on how quickly borrowed copies of the title are returned, the number of copies your library owns, and how many users ahead of you have also unsuspended their holds.