Why are chapters locked in a title?

If you see locked chapters in a title, you may be reading a sample. You can unlock the chapters by borrowing it:

• On the mobile app, you can borrow the title directly from the sample:
1. Open the sample.
2. Tap the book cover (in the circle above the timeline in a book or in the background of the audio player).
3. Tap Borrow This Book (or Borrow This Audiobook), then Borrow.
• On libbyapp.com, you can borrow the title from the title's details screen.

If you still see locked chapters after borrowing the title

1. Tap the X on the Now bar.
   
2. Open the title again and see if the issue is resolved. If not, move on to step 3.
3. Re-download the loan:
   1. Tap , then tap loans at the top of the screen.
   2. Tap , then tap Remove Download.
   3. Tap , then Download.