Why are chapters locked in a title?
If you see locked chapters in a title, you may be reading a sample. You can unlock the chapters by borrowing it:
- On the mobile app, you can borrow the title directly from the sample:
- Open the sample.
- Tap the book cover (in the circle above the timeline in a book or in the background of the audio player).
- Tap Borrow This Book (or Borrow This Audiobook), then Borrow.
If you still see locked chapters after borrowing the title
- Tap the X on the Now bar at the bottom of the screen.
- Open the title again and see if the issue is resolved. If not, move on to step 3.
- Re-download the loan:
- Tap , then tap loans (at the top of the screen).
- Tap , then tap Remove Download.
- Tap , then Download.