Why are chapters locked in a title?

If you see locked chapters in a title, you may be reading a sample. You can unlock the chapters by borrowing it:

  • On the mobile app, you can borrow the title directly from the sample:
    1. Open the sample.
    2. Tap the book cover (in the circle above the timeline in a book or in the background of the audio player).
    3. Tap Borrow This Book (or Borrow This Audiobook), then Borrow.
  • On libbyapp.com, you can borrow the title from the title's details screen.

If you still see locked chapters after borrowing the title

  1. Tap the X on the Now bar.
  2. Open the title again and see if the issue is resolved. If not, move on to step 3.
  3. Re-download the loan:
    1. Tap shelf, then tap loans at the top of the screen.
    2. Tap Title status: Borrowed, 100% downloaded button, then tap Remove Download.
    3. Tap Title status: Borrowed, tap to download button, then Download.