Why are chapters locked in a title?

If you see locked chapters in a title, you may be reading a sample. You can unlock the chapters by borrowing it:

  1. Open the sample.
  2. Tap the book cover (in the circle above the timeline in a book or in the background of the audio player).
  3. Tap Borrow This Book (or Borrow This Audiobook), then Borrow.

If you're still seeing locked chapters after borrowing the title:

  1. Remove the title from the "reading now" circle: Go to Shelf > Actions, then tap Clear Reading now.
  2. Open the title again and see if the issue is resolved. If it is, there's no need to move on to step 3.
  3. Re-download the loan: Go to Shelf > Loans, tap checkmark icon, then tap Remove Download to confirm. Then, tap cloud icon, then Download.