Troubleshooting Libby
If something in Libby isn't working as expected, try these things first:
- Close the Libby app, or, if you're using libbyapp.com, close your browser.
- Restart your device.
- Verify your library cards.
If you're using a mobile device, you can also:
- Try a different Wi-Fi network, or turn Wi-Fi off and use cellular data.
- Check your device's app store and install any updates for Libby.
- Check that your device has storage space available.
- Android only: Check for and install any updates for Android System Webview. If you don't see that app, check for and install any updates for Chrome instead.
- Android only: Remove the SD card, if your device has one.
If you need more help, browse the sections below for your specific issue.