I'm missing parts of a downloaded book, audiobook, or magazine

If you're missing parts (chapters, pages, minutes, etc.) of a downloaded book, audiobook, or magazine, delete and re-download it.

  1. Tap Shelf Shelf, in the navigation footer.
  2. Tap loans at the top of the screen.
    Shelf screen with loans highlighted
  3. Tap Title status: Borrowed, 100% downloaded button, then Remove Download.
  4. Wait for two minutes, then completely close the app:
    • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
    • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
  5. Reopen the app.
  6. Go to your Shelf Shelf, in the navigation footer, then tap Title status: Borrowed, tap to download button next to the title. This will download a fresh copy.
  1. Tap Shelf Shelf, in the navigation footer.
  2. Tap Title Status: Downloaded next to the magazine's name.
  3. Tap Remove Download.
  4. Wait for two minutes, then completely close the app:
    • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
    • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
  5. Reopen the app.
  6. Go to your Shelf Shelf, in the navigation footer, tap Title Status: Ready to Open next to the magazine, then Download.

If re-downloading the title doesn't resolve the issue, consider reporting it to the Libby Support team.