I'm missing parts of a downloaded book, audiobook, or magazine

If you're missing parts (chapters, pages, minutes, etc.) of a downloaded book, audiobook, or magazine, delete and re-download it.

Steps for books and audiobooks

1. Tap Shelf .
2. Tap Loans at the top of the screen.
   
3. Tap , then Remove Download.
4. Wait for two minutes, then completely close the app:
   • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
   • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
5. Reopen the app.
6. Go to your Shelf , then tap next to the title. This will download a fresh copy.

Steps for magazines

1. Tap Shelf .
2. Tap next to the magazine's name.
3. Tap Remove Download.
4. Wait for two minutes, then completely close the app:
   • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
   • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
5. Reopen the app.
6. Go to your Shelf , tap next to the magazine, then Download.

If re-downloading the title doesn't resolve the issue, consider reporting it to the Libby Support team.