I'm not getting sound in an audiobook in Libby

Libby doesn't have its own volume controls. Instead, the app uses your device's built-in sound settings to control an audiobook's volume.

If you're experiencing issues with sound in an audiobook, it's likely due to a setting on your device or with your speakers. We recommend troubleshooting with this checklist:

• When you tap Play in Libby, does the progress bar move forward? Are the controls in the app responsive? If not, try the following steps:
  1. Completely close and re-open Libby.
     • On an Android device: Open your recently used apps list, find the Libby app, and swipe to close it.
     • On an iPhone or iPad: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
  2. Delete the download file for the audiobook by tapping next to it on your Shelf, then Remove Download. Then, re-download the title.
  3. Restart your device completely.
• Is your device's or accessory's volume turned on or turned up?
  • Steps to adjust your volume on an Android device
  • Steps to adjust your volume on an iPhone or iPad
  • For help checking your volume on an external device or speaker, visit the manufacturer's help website.
• If you're using wireless headphones or a Bluetooth speaker, do you hear sound in Libby when you disconnect those devices?
  • Steps to disable Bluetooth on an Android device
  • Steps to disable Bluetooth on an iPhone or iPad
• Can you hear sound in other audio apps?
• If you're listening on libbyapp.com, is Libby muted in your browser tab? To check and fix, right-click on the tab and select Unmute (the exact button varies by browser).
• If you're listening on libbyapp.com on a Windows computer, is Libby turned up in the Windows Volume Mixer? To check, right-click on the speaker icon in your system tray and select Open Volume Mixer.