I don't know my library, card number, or PIN/password

If you don't know your card number or PIN/password

The Libby sign-in screen may have links from your library to help you with your card number and PIN (or password).

If you don't see any links, you can try these tips:

  • If you don't know your library card number, try checking the back of your library card. It may be under the barcode.
  • If you don't know your PIN, try using the last 4 digits of your phone number or your birthday.

If these tips don't work, please contact your library. They'll be happy to look it up and share it with you.

If you don't know your library

If you don't know what library you belong to, you can use Libby's library finder to view libraries near you:

  1. Tap Menu Libby menu, in the navigation footer, then Add Library.
  2. Search for libraries in your area with a ZIP code, or tap Map in the top-right corner of the screen.

If you aren't sure which branch you belong to, contact the one nearest to you. If you're a card holder (or eligible for a card), they'll help you sign into their collection.